Feel free to e-mail us if you’re having difficulty with any of our products or if you have any general enquiries about them.
We aim to respond to emails
within 5 working days.
TravelMaster, 11 Broad Street West,
Sheffield, S1 2BQ
Please write to us if you’re requesting a refund for any of our products or if you wish to provide feedback about any of our products.
We aim to reply to letters
within 5 working days
For journey planning or validity enquiries please contact Traveline on 01709 51 51 51.
Alternatively if you wish to contact us directly call 0114 2211 444
Frequently Asked Questions
You can get a TravelMaster Smartcard very easily, just go to an Interchange and use one of the Ticket Vending Machines (TVMs) or buy one of our 7 Day tickets on board your bus or tram, to get your first card and ticket O. They
The Ticket Vending Machines are available 24 hours a day; all take credit and debit cards and some machines take cash* and are super simple to use – just follow the onscreen instructions and you will be ready to travel very quickly.
If you are lucky enough to be able to use one of our discounted products and have received your personalised smartcard in the post, you MUST get your first ticket from one of the TVMs; if you don’t then you will not be able to enjoy the reduced price travel.
All newly issued smartcards cost 50p so make sure you keep your card safe and re-use it.
* Machines that take cash are located at Barnsley, Doncaster, Meadowhall, Rotherham and Sheffield Interchanges.
TravelMaster smartcards are easy to use:
Most buses have fixed readers linked to, or part of, the driver’s ticket machine and tram conductors have portable readers. Scan your smartcard on the card reader and if all is well enjoy the journey.
On a train show the guard your smartcard and the counterpart and they will be checked. If the two match carry on enjoying your journey.
Either your TravelMaster has expired, has no travel product written to the card or it has been damaged.
Please go to your local Bus Station/Interchange Customer Service desk as soon as possible so that we can establish what is wrong. If you don’t have a valid ticket when you board you will have to pay the cash fare.
Our smartcards have undergone rigorous testing and we are proud to say that card failure or damage is very unlikely to be the cause.
Many problems arise when people have not followed the on-screen instructions on TVMs and their product has not been written to the card. Always ensure that you put your card back on the scanner once the transaction has been completed, this will ensure that the product is loaded onto your card.
Remember, smartcards have a five year lifespan (at least) and there is a 50p charge for new cards so keep yours safe .
If it is a personalised card you can order one on-line or go to you will be charged £7.00 for the replacement.
Unfortunately we will be unable to restore your travel ticket as it remains valid if someone finds and uses it.
You can use a Stagecoach smartcard for the purchase of 1/7/28-Day adult products.
If you’re still having difficulties click on the Contact Us link at the top of the page and get in touch
We hope that you never have a reason to complain about any of our products, the service you’ve received using those products or the service you’ve received through the above Contact Us options but if you do please write to us at:
Complaints, TravelMaster, 11 Broad Street West, Sheffield, S1 2BQ
We will then investigate your complaint and provide a response within 5 working days.