Cookies & Privacy Policy

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Privacy Policy

We are the SCR Ticketing Company Limited, trading as TravelMaster. We are a company registered in England and Wales at TravelMaster, 11 Broad Street West, Sheffield, S1 2BQ. This Privacy Policy explains to you how we use and process any personal information that we, or our partners, collect about you to support the your purchase and use of our Products.

This Policy is split into three areas:

How We Use Your Information When You Contact Us

We collect information about you when you voluntarily contact us through one of our customer service channels.

This includes our customer service line (0114 2211 444), our e-mail enquiries, letters or via social media.

We retain these details in a Customer Service Database maintained solely to provide effective customer support and to investigate and provide responses to your queries, feedback or complaints.

When you contact us through one of our Customer Service Channels we will retain your Personal Information for the sole purpose of investigating and responding to your query.

We may provide some, or all, of the Information provided to us to a Third party, primarily our Suppliers or Retailers, in instances where that information will aid us in resolving or investigating your issue. Whenever we do so we will inform you of this and this will be subject to your continuous consent.

When you Contact Us  via our Customer Service Channels we retain that information purely to investigate and resolve your issue.

We will not use your Personal Information collected when you Contact Us for Marketing Purposes nor will we pass it to any Third Party for any Marketing Purpose.

Where you contact us to leave feedback, or make suggestions, we may – with your consent,  contact you at a later stage with an update or with formation related to the feedback you provided.  You may withdraw that consent at any time.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please e-mail  us or write to us at TravelMaster, 11 Broad Street West, Sheffield, S1 2BQ.

Please note that we may make a small charge, in line with guidance issued by the Information Commissioner, for this service.