Message from our general manager

I hope you’ve been able to use our site to easily access information about the great range of products we offer for transport users in South Yorkshire.

Here at TravelMaster we’re all about providing great value, simple to use and flexible transport tickets for our customers and I hope your experiences have reflected this.

We’re constantly reviewing and monitoring our products and how they meet the needs of our customers. So if there’s anything you think we can do to make them or how you access and use them better, or if we’ve not met your expectations, please get in touch through one of the options under the ‘Contact Us’ page.

Thank you for choosing to travel with TravelMaster and I hope you enjoy the convenience and flexibility that our products offer.

Matt Smallwood

Director & General Manager


About Matt

Matt joined TravelMaster straight from university in September 2013 and since then has been involved in the development and delivery of one of the UK’s most innovative smart multi-operator ticketing schemes outside of London.

In mid-2016 he was made our Head of Operations; and this role saw him overseeing customer service operations, retail operations and the organisation’s product catalogue.

In January 2017 he was made Interim General Manager, a role that was made substantive in December 2017, and in July 2019 Matt was appointed Director & General Manager. During this time he’s overseen significant changes to the product range, the introduction of a new youth discount structure, extensive governance changes and delivery of an innovative eCommerce Programme.

As Director & General Manager Matt leads TravelMaster and is accountable to the company’s Board of Directors (made up of the region’s public transport operators) for the effective management, development and delivery of the Company, and the Company’s ticketing products, as a whole.

Matt has a Bachelor of Laws from the University of York and is a Member of the Institute of Directors and the Chartered Institute of Logistics & Transport.