Payment Method Changes to CityWide 7-Day and SYConnect 7-Day tickets on Trams

From Sunday, 23 March 2025, Supertram will no longer accept card payments onboard trams for CityWide 7-Day and SYConnect 7-Day tickets. This change is being made to address concerns about misuse and fraud associated with these specific ticket types. Cash payments will still be accepted for these tickets.

Please note that this applies only to these two products. All other tickets, including CityWide 1-Day, Tram-only tickets, and TravelMaster GetAbout 1-Day and 7-Day Child tickets, will remain available for purchase using existing cash and card payment methods.

Where to Purchase CityWide 7-day and SYConnect 7-day Tickets

Customers can purchase CityWide 7-day and SYConnect 7-day tickets using card payment via the TravelMaster Mobile App – the fastest growing way to buy tickets due to its ease and convenience. More information on the TravelMaster App can be found here.

Alternatively, customers can purchase these tickets through the TravelMaster website, TSY App or Ticket Vending Machines located at transport interchanges across the region.

Why the Change is Necessary

Sean English, Managing Director at Supertram, said:

"We are committed to maintaining a safe and secure travel environment for all passengers. Removing the card payment option onboard for these specific tickets is an important step in preventing fraudulent activity, while still ensuring that customers have convenient ways to purchase their travel tickets."

John Henshall, General Manager at TravelMaster, added:

"TravelMaster supports Supertram’s decision to address the misuse and fraudulent activity. Customers still have multiple easy and secure ways to buy their tickets. We remain focused on providing safe, accessible, and convenient ticketing options for everyone."

A statement from the SYMCA said:

"Supertram, TravelMaster and Travel South Yorkshire remain committed to providing accessible, secure and convenient ticketing options, ensuring customers can continue to purchase tickets with confidence."