When you use our Products and Systems (Website, App, Online Store, Social Media pages) you trust us to store any personal data we need to deliver them with care and integrity. We take this responsibility very seriously and Your Personal Data will only be used by Us to provide you with those Products and our Systems. 

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We do not sell your Personal Data to any 3rd party and will only share it with a 3rd party where it is absolutely required for us to fulfill a legitimate interest (such as helping you resolve an issue using our Products). 

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So who are we?

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It's important to know who controls your data. SCR Ticketing Company Limited is a Limited Company registered in England & Wales - We are a registered Data Controller with the Information Commissioners Office. 

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When you use our Products and Systems, we have a range of Data Processors to whom We have contracted to process your data on our behalf.

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• We use cookies on sytravelmaster.com and these are processed, on our behalf, by Wix.  Wix is also used to send marketing emails where you have agreed to these when signing up for TravelMaster services. 

•    On our Facebook and Instragram pages we use Facebook Pixels to understand how people interact with our marketing posts, stories and reels when redirected to our website.
•    Our online store at retail.syravelmaster.com, our smartcard back office and our Download App are provided by Ecebs Limited (a subsidiary of Unicard whose privacy notice can be found here https://www.unicard-uk.com/privacy)
•    Our TravelMaster App is provided by Urban Things (https://urbanthings.co/privacy-policy/)
•    Our smartcard production bureau Euclid Limited to encode and send the smartcard to your home.

•    First line customer support may be provided via South Yorkshire Mayoral Combined Authority's Traveline service (https://www.travelsouthyorkshire.com/en-gb/about/privacy-policy).  This includes contact by telephone, email and social media.  Social media is managed through the ORLO system (https://orlo.tech/security/privacy-and-data-protection/)
•    We use a customer contact system to manage contact with customers and this is provided by Freshworks Inc. 
•    Microsoft Office 365 services are used for administration and scheme management.  If you enter a competition, including responses to customer surveys, these services will be used to determine the winner of the competition and to contact the winner to inform them of their success.

 

Each of our Data Processors have in place contractual obligations to store your Data securely and we remain liable as the Data Controller for ensuring this is the case.  Data is retained for a maximum of 10 years where there is a business reason such as keeping a record of purchases.  However, this is determined on a case by case basis with each supplier to ensure there is a legitimate need.  For example, in the case of our smartcard bureau once your card has been produced data is only retained for four months.

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Why do we use your Personal Data?

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We use your Personal Data to provide you with access to our Products and to provide you with support in using them through our supporting Systems. 

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In most cases, the purpose for storing and using your Personal Data is to enable us to fulfill our contractual obligations to you in providing a product you have paid for. 

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We may also use your Personal Data when you contact us to investigate technical issues or provide you with similar support in the fulfillment and use of Products. 

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At no point do we sell or transfer your Personal Data to a 3rd party and where we do use your Data we will seek your consent beforehand. You are free to withdraw this consent but you may not be able to access Products and Systems if you do so. 

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Where you have provided consent on our website we keep your data for email marketing purposes using Wix to send you emails about our products and offers.  We track adverts, posts, stories and reels on Facebook and Instagram to measure the success of the campaign when someone follows a link to our website.
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How we use your Personal Data?

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When you purchase and use a Product:

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How we process your data when you purchase a Product depends on how You buy and pay for it. When you purchase a Product through sytravelmaster.com or the TravelMaster App we will take details such as your Name, contact number, address and e-mail address we will also process your payment details when you pay by card.  Consent will always be opt-in for any marketing data collection.

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We take your personal details to allow us to contact you if there are issues with your purchase and to allow you to manage your account, amend your own details, and view your history with us. 

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Your payment information is securely taken (by BT BuyNet) if purchased on sytravelmaster.com or Stripe if purchased via the TravelMaster App, encrypted and processed. Access to this data is secured through robust access controls and the data held in that system is not exported. ​
 

When you contact us with an inquiry, issue or complaint:
 
In the first instance, your information will be passed to Traveline to be able to handle your inquiry or issue.
 
The following personal information may be collected, depending on how you contact us:

• Your name

• Your email address

• Your social media handle (if contacting us in this way)

• Your telephone number

• Your smartcard number

• Copies of receipts/proof of purchase with personal information on

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This information is held within Traveline's systems.  Webform submissions are retained on TravelMaster's web hosting platform and TravelMaster's email exchange is used for communications.
 
Should you then escalate your query or issue to a complaint, information will be passed into TravelMaster's customer contact system.
 
Information is used to respond to your inquiry or issue and may be combined with information held about your account on TravelMaster's systems to verify purchases.
 
This information is retained in line with SYMCAs and TravelMaster data retention policy which have been aligned for the purpose of customer service.

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When you respond to surveys:

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Wherever possible surveys will remain anonymous.  However, where there is a prize draw, your data will be kept confidential and only used to select a prize winner unless stated otherwise in the survey or competition/giveaway terms and conditions. 

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When you consent to marketing on our websites:

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We will email you information relating to TravelMaster products and affiliate offers.

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When you click on one of our online adverts, social media posts, stories or reels:

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By clicking on a Facebook or Instagram advert, post, story, or reel you consent to the use of Facebook Pixels which are used for monitoring engagement.